In one of our entities (CAN), we went live in two steps. For step one, they added a few Released Products manually so they could do some transactions on one simple product line. For the Go-live (step two), we had our consultants load all the parts they needed from a conversion file.
Somehow, some of the parts that were already installed got deleted (I will use ABCDEFG for an example). It does not show up in the Released Product Form. So when we try to release any of those parts to our CAN Entity, they get the following error : Cannot create a record in items (inventTable). Item number: Item, ABCDEFG. The record already exists.
When I look for it in the InventTable, the EcoResProduct and the EcoResProductIdentifier, ItemId ABCDEFG is there. Everything looks great, but when we try to see them in the CAN Entity in the released products form, it does now show up. (but it does show up in our USA Entity.)
Why would the data show up in the appropriate tables, but not in the appropriate forms? Is there some table someplace that needs to be updated to allow us to use this product? Or are we forever stuck in Limbo with the product there, but not there?