On channel DB server/store server. Go to Run and type ssms + Enter.
Login to SQL. Right click on the channel database and click new query and copy the below query. Enter the receipt number inside the quotes and click execute or press F5. If you are able to see the transaction information there, it could be data replication issue.
select * from RETAILTRANSACTIONTABLE WHERE RECEIPTID=''
select * from RETAILTRANSACTIONSALESTRANS where RECEIPTID=''
select * from RETAILTRANSACTIONPAYMENTTRANS where RECEIPTID=''
