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Personalised columns aren't saved

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Hi

I hope you can help me out with this.

I am experiencing issues with filters (personalised columns in grids) in Dynamics AX 2012 R2.

In a window grid, when I add a filter by personalizing the grid it is added as normally. But when I close AX the next time it opens, my personalised columns are gone.

I have tried deleting usage data and also tried resetting usage data, but this only seems to work shortly meaning after a day or two no filters are saved in AX.

I've tried through System Administration----->Users--->Go to particular User---->click Options in action pane-->go to usage data-->All usage data---> and here selecting and deleting the forms that are having problems


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