Hi All,
We have a user with an ID "K123456" in AX but due to some reasons his id got changed to "K123654".
So we have disabled the first id in AX and imported the new id in to AX and new id is in enabled state.
User is accessing AX from Citrix and he is able to open AX client.
After launching the AX, then user opens "All customers" form and search for a customer account in the search box then the application is crashing and closed.
we are unable to find the reason what is the root cause of this.
we have tried the below possibilities:
1) Unable to clear the user cache(.auc) files as user is accessing the application from citrix.
2) deleted the syslastvalue table contents.
3) reset the user data from File-> tools->options->all usage data -> reset user data
4) deleted the user from AX and reimported again.
Can any one help in overcoming this issue.
Regards,
ARAVIND